Today, I'd like to discuss an issue faced in the 'Checklist' functionality. Checklists are a feature where users can come up with to-do lists and automatically assign these tasks to others. These are configurable and generally used for onboarding or offboarding an employee.
After configuring a checklist, we noticed that all the tasks were assigned to the owner of the tasks rather than the assignee. I'm not entirely sure why the product would allow such the feature to act in this manner and my first thought was to raise a service request.
One of the fundamental rules of working effectively with support is to search for the issue in My Oracle Support (MOS). The challenge here is that there is no error message, so what exactly can we search?
My approach was to keep it simple and simply search for 'checklist notifications'. As it turns out, it was the second hit on the page which showed detailed steps to change a setting to fix the problem. The lesson here is that you can solve problems even without having error messages as long as you stick the correct keywords.
